Terms & Conditions

Repeato Customer App Terms and Conditions

Effective Date: 21 June 2026

Last Updated: 21 June 2026

Platform: Repeato Customer App

Legal Entity: COLOBIZ VENTURES

Registered Address: A704- Chaitanya Vihar So., Dutta Nagar, Thergaon,

Chinchwad, Pune

Support Email: support@repeato.in

Welcome to Repeato. These Terms and Conditions govern your access to and

use of the Repeato Customer App, website, mobile application, ordering

services, subscription services, payment services, and related features.

By registering, browsing, placing an order, booking a service, enrolling in a

class, activating a subscription, making a payment, selecting Cash on Delivery,

or otherwise using the Repeato Customer App, you agree to be bound by these

Customer Terms, Repeato’s Privacy Policy, Cancellation and Refund Policy, and

all other applicable policies published by Repeato from time to time.

If you do not agree with these Terms, you must not use the Repeato Customer

App.

About Repeato Customer App

The Repeato Customer App allows customers to discover and purchase

products, services, classes, subscriptions, scheduled orders, and group orders

from:

Society Vendors operating inside or for approved residential societies.

Local Vendors and Local Partners operating outside the society but

serving Repeato customers.

Other sellers, service providers, tutors, trainers, professionals, and

businesses onboarded on Repeato.

Repeato acts as a technology-enabled marketplace platform. Unless expressly

stated otherwise, Repeato does not manufacture, cook, prepare, pack, own,

directly sell, or directly provide third-party products, services, classes, or

subscriptions listed by vendors on the Platform.

Definitions

“Repeato” , “we” , “us” , or “our” means COLOBIZ VENTURES, the owner/

operator of the Repeato platform.

“Customer” , “you” , or “your” means a person using the Customer App to

place orders, book services, enroll in classes, activate subscriptions, or

otherwise purchase offerings.

“Platform” means the Repeato Customer App, website, mobile application,

APIs, and related services.

“Vendor” or “Seller” means any person, shop, business, service provider,

tutor, trainer, professional, or entity listing products, services, classes,

subscriptions, or other offerings on Repeato.

“Society Vendor” means a resident, home business owner, tutor, trainer,

service provider, or authorized person from a residential society who creates a

shop on Repeato to sell products, services, classes, or subscriptions within the

society or approved societies.

“Local Vendor” or “Local Partner” means an external vendor, shop,

merchant, business, service provider, tutor, trainer, or professional onboarded

to serve Repeato customers.

“Order” means a product purchase, service booking, class enrollment,

subscription order, scheduled order, or group order placed through Repeato.

“Cash on Delivery” or “COD” means a payment method where the customer

pays cash or direct payment to the vendor, rider, delivery person, or authorized

representative at the time of delivery, handover, or service completion.

“Online Payment” means payment made using Repeato-supported digital

payment methods such as UPI, cards, net banking, wallet, payment gateway, or

any other online mode.

Eligibility

You must be at least 18 years old and legally competent to enter into a binding

contract under Indian law to use the Repeato Customer App independently.

If you are below 18 years of age, you may use the Customer App only under the

supervision and consent of a parent or legal guardian.

By using the Customer App, you confirm that:

You are legally capable of entering into these Terms.

The information provided by you is accurate, complete, and current.

You will use the Customer App only for lawful purposes.

You will not misuse the Platform, vendors, riders, payment systems,

wallet, coupons, support process, or refund process.

Customer Account

To use certain features, you may be required to create an account using your

mobile number, OTP verification, name, email address, society details, flat

number, wing, tower, delivery address, or other required information.

You are responsible for:

Providing correct personal, contact, and delivery details.

Maintaining confidentiality of your account and OTP.

All activity conducted through your account.

Keeping your address, society, flat, and contact details updated.

Immediately informing Repeato if you suspect unauthorized access.

You must not create fake accounts, use another person’s identity, misuse OTP,

provide false delivery information, manipulate coupons, or abuse wallet/refund

features.

Repeato may suspend, restrict, or terminate your account if fraud, misuse, false

information, suspicious activity, repeated policy violation, payment abuse, or

unlawful conduct is detected.

Customer App Services

Through the Customer App, you may be able to:

Discover vendors and shops.

Buy products.

Book services.

Enroll in classes.

Activate subscriptions.

Place group orders or scheduled orders.

Select delivery slots where available.

Make online payments.

Select COD where available.

Track order status.

Raise complaints or support requests.

Receive notifications and order updates.

Features may vary by location, society, vendor, product, service, class,

subscription type, or operational availability.

Order Placement

By placing an order, you confirm that you have reviewed:

Product, service, class, or subscription details.

Quantity, variant, package, or plan.

Price and applicable charges.

Delivery date, delivery slot, or service timing.

Subscription frequency, if applicable.

Payment mode.

Cancellation and refund conditions.

Vendor details, where displayed.

Placing an order does not automatically guarantee order acceptance. The order

may require vendor confirmation, stock availability, payment confirmation,

delivery feasibility, or other operational checks.

Order Acceptance, Rejection, and Cancellation

An order may be accepted, rejected, cancelled, modified, rescheduled, or

partially fulfilled due to:

Vendor acceptance or rejection.

Stock unavailability.

Product quality issue.

Incorrect pricing or catalog error.

Payment failure.

Delivery infeasibility.

Society access restriction.

Customer unavailability.

Operational issue.

Legal, safety, fraud, or compliance concern.

Force majeure or circumstances beyond reasonable control.

If an eligible online-paid order is cancelled, Repeato will facilitate refund or

wallet credit as per the applicable Cancellation and Refund Policy.

For COD orders, any refund, cash adjustment, or payment dispute may be

handled directly by the vendor who collected or was supposed to collect the

payment, unless Repeato expressly handled the cash collection.

Society Vendor Orders

Society Vendor orders are primarily community-level transactions between you

and the Society Vendor.

For Society Vendor orders:

The Society Vendor is responsible for product quality, service quality,

class delivery, preparation, packaging, pricing, stock, hygiene,

delivery, handover, timing, customer communication, and fulfillment.

Since the business activity happens within the society or between

society residents, Repeato is not responsible for delivery delay, non-

delivery, wrong delivery, missed handover, personal disputes, service

delay, class cancellation, product quality issue, cash collection, or

direct disputes between you and the Society Vendor.

Repeato may provide the technology platform, order tracking,

notifications, communication tools, and optional online payment

facilitation.

Repeato may assist in complaint coordination on a best-effort basis,

but such assistance does not mean Repeato accepts liability for the

Society Vendor’s product, service, class, delivery, handover, conduct,

or cash collection.

If payment was made online through Repeato, Repeato will facilitate

eligible refund processing as per the applicable policy.

If COD was selected, cash collection and cash disputes are between

you and the Society Vendor.

Local Vendor Orders

Local Vendor orders involve external vendors, shops, merchants, businesses,

service providers, tutors, trainers, or professionals onboarded on Repeato.

For Local Vendor orders:

The Local Vendor is responsible for product quality, service quality,

class quality, pricing, stock, packaging, preparation, licenses, tax

compliance, and fulfillment.

If the Local Vendor manages delivery directly, the Local Vendor is

responsible for delivery, delay, missed delivery, wrong delivery, rider

conduct, and handover issues.

If Repeato expressly manages delivery or delivery coordination for a

Local Vendor order, Repeato is responsible only for the delivery

coordination activity specifically undertaken by Repeato.

If online payment is processed through Repeato, Repeato will facilitate

payment processing and eligible refunds as per policy.

If COD is enabled by the Local Vendor, cash collection and cash

disputes are the Local Vendor’s responsibility.

Products and Fresh/Perishable Items

Vendors may list food, tiffin, groceries, fruits, vegetables, dry fruits, milk,

flowers, microgreens, handmade products, home products, festival items, and

other permitted goods.

You understand that fresh and perishable products may vary in:

Size.

Shape.

Weight.

Color.

Texture.

Ripeness.

Freshness.

Packaging.

Presentation.

For food, tiffin, home-cooked meals, fruits, vegetables, milk, flowers,

microgreens, and other perishable items:

Cancellation may not be allowed once preparation, procurement,

packing, or delivery has started.

Return may not be accepted after delivery unless there is a verified

quality issue, wrong item, missing item, or damage issue.

Taste preference, minor natural variation, size variation, color variation,

or personal liking may not qualify for refund.

You must raise complaints within the time window specified in the app

or Cancellation and Refund Policy.

Repeato or the vendor may ask for photographs, videos, order details,

or other proof to validate complaints.

The concerned vendor is primarily responsible for product quality,

hygiene, safety, packing, and statutory compliance.

Services

You may book services such as cleaning, gardening, car cleaning, repair,

maintenance, tuition support, coaching, event service, appliance service, pest

control, beauty service, and other services listed on the Platform.

For services:

You must check service scope, inclusions, exclusions, duration, price,

timing, and requirements before booking.

You must provide correct address, access, timing, and service

requirements.

Extra work outside the listed scope may require additional charges.

The service provider is responsible for service quality, punctuality,

conduct, and completion.

Repeato is not responsible for any private arrangement made directly

between you and the service provider outside the Platform.

Any damage, misconduct, or dispute must be reported promptly

through Repeato support.

Classes, Tuition, Coaching, and Training

You may enroll in educational, fitness, sports, hobby, music, dance, tuition,

coaching, or training classes listed on the Platform.

You understand that:

Class schedules, batches, fees, syllabus, duration, teacher details,

eligibility, and materials may vary by provider.

Repeato does not guarantee academic results, exam success, skill

mastery, fitness outcomes, or specific performance improvement.

Tutors, trainers, and class providers are responsible for teaching

quality, safety, conduct, class schedule, and materials.

Missed classes, rescheduling, batch change, and refunds will be

governed by the class policy and Repeato’s Cancellation and Refund

Policy.

For children’s classes, the parent or guardian is responsible for

enrollment, attendance, pickup/drop, supervision decisions, and

communication with the class provider.

Subscriptions

You may activate subscriptions for recurring products, services, or classes.

By activating a subscription, you authorize Repeato and the relevant vendor to

generate recurring orders based on your selected product, service, class,

quantity, frequency, schedule, duration, and plan.

Subscription terms may include:

Daily, alternate-day, weekly, monthly, selected-day, or custom

frequency.

Online payment, wallet deduction, COD, advance payment, or other

available payment mode.

Pause, skip, resume, modify, or cancel options subject to cutoff time.

Minimum subscription period, if applicable.

Automatic order creation for upcoming dates.

Non-delivery rules if you are unavailable.

Refund or credit rules for skipped, cancelled, failed, or unfulfilled

deliveries.

For Society Vendor subscriptions, delivery, handover, product quality, service

delivery, class delivery, and COD collection are primarily the Society Vendor’s

responsibility.

For Local Vendor subscriptions, fulfillment responsibility depends on the

vendor arrangement, payment mode, and delivery model.

Group Orders, Scheduled Orders, and Wholesale-Style Orders

Repeato may support group orders, scheduled orders, deadline-based orders,

and wholesale-style society orders.

For such orders:

You must place the order before the order deadline.

Delivery may happen on a predefined delivery date or slot.

Cancellation may be restricted after the order deadline or once

procurement has started.

If minimum quantity, stock availability, or vendor confirmation is not

achieved, the order may be cancelled or modified.

If partial quantity is available, Repeato or the vendor may offer partial

fulfillment, replacement, refund, wallet credit, or other reasonable

resolution.

Product availability, delivery date, and price may vary by society and

vendor.

COD collection remains the responsibility of the vendor if COD is

enabled.

Delivery and Handover

Delivery may be performed by Repeato, a vendor, a Society Vendor, a Local

Vendor, a rider, society staff, or another assigned person depending on the

order type.

You agree that:

Delivery slots are indicative unless expressly guaranteed.

You must be available at the delivery location.

You must provide accurate society, tower, wing, flat, gate, and contact

details.

If you are unavailable, unreachable, or provide incorrect details, the

order may be delayed, cancelled, marked attempted, returned, or

delivered as per reasonable instructions.

If you request unattended delivery, gate delivery, security desk

delivery, doorstep drop, or delivery to another person, the risk may

pass to you once the item is dropped at the instructed location.

Repeato will not be responsible for loss, theft, spoilage, tampering, or

damage after unattended delivery is completed as instructed.

For perishable products, delay caused by customer unavailability may

affect freshness and may not qualify for refund.

For Society Vendor orders, delivery and handover are generally the Society

Vendor’s responsibility unless Repeato expressly agrees otherwise.

For Local Vendor orders, delivery responsibility depends on whether delivery is

managed by the Local Vendor or expressly coordinated by Repeato.

Pricing, Charges, and Taxes

Product prices, service fees, class fees, subscription charges, delivery charges,

platform fees, packaging charges, convenience fees, taxes, and other charges

may be displayed before order confirmation.

Prices may vary by vendor, society, location, product variant, service scope,

class batch, subscription plan, delivery date, or offer.

Repeato and vendors reserve the right to correct pricing errors, stock errors,

catalog mistakes, technical issues, or tax calculation errors. If an order is

affected by such an error, it may be cancelled and any eligible online payment

may be refunded as per policy.

Online Payments

Where you make payment through Repeato-supported online payment

methods:

Repeato will facilitate payment processing through third-party

payment gateways, banks, UPI systems, wallet providers, or other

payment service providers.

Repeato is responsible only for facilitating the payment transaction

through its payment system or authorized payment partner.

Repeato does not guarantee uninterrupted availability of third-party

payment systems, banks, UPI networks, or payment gateways.

Payment success does not automatically mean the vendor has

accepted the order.

Eligible refunds for online payments will be processed according to

Repeato’s Cancellation and Refund Policy.

Product quality, service quality, class delivery, preparation, handover,

and fulfillment remain the responsibility of the relevant vendor unless

Repeato expressly undertakes responsibility.

Cash on Delivery / Direct Cash Collection

Where COD or direct cash collection is enabled:

COD is offered by the respective vendor.

Payment will be collected directly by the vendor, Society Vendor, Local

Vendor, rider, delivery person, or authorized representative.

Repeato is not responsible for cash collection, cash handling, cash

reconciliation, cash shortage, non-payment, incorrect cash collection,

excess cash collection, fake currency, cash theft, delayed collection,

or cash settlement disputes.

Any receipt, acknowledgement, or proof of cash payment is the

responsibility of the person/vendor collecting cash.

Repeato may display order/payment status for convenience, but such

display does not make Repeato responsible for actual cash collection.

COD disputes must be resolved directly between you and the vendor

unless Repeato has expressly undertaken cash collection

responsibility in writing.

Wallet, Coupons, and Promotional Credits

Repeato may offer wallet, refund credit, promotional credit, coupon, referral

benefit, cashback, or other in-app benefits.

You agree that:

Wallet credits may be used only within Repeato unless otherwise

stated.

Promotional credits may have expiry dates, usage limits, minimum

order values, seller restrictions, or location restrictions.

Refund credits and promotional credits may be treated differently.

Repeato may reverse benefits obtained through fraud, abuse,

duplicate accounts, technical error, payment failure, or policy violation.

Cancellation, Return, Replacement, and Refund

Cancellation, return, replacement, and refund will be governed by Repeato’s

Cancellation and Refund Policy and any specific vendor-level policy displayed

at the time of order.

General rules may include:

Cancellation may be allowed before vendor acceptance, preparation,

procurement, dispatch, service start, class start, or subscription

cutoff.

Cancellation may not be allowed for food, tiffin, customized products,

perishable products, made-to-order products, or services already

started.

Refunds for eligible online payments may be issued to the original

payment method, Repeato wallet, or another permitted mode.

Refund processing timelines may depend on payment gateway, bank,

and verification process.

Replacement or refund may be denied if the complaint is raised late,

proof is insufficient, product has been consumed or misused, or the

issue is due to customer negligence.

For COD orders, refund or adjustment, if any, is the responsibility of

the vendor who collected the cash unless Repeato expressly handled

the payment.

Repeato’s decision after reasonable verification will be final, subject to

applicable law.

Customer Conduct

You must not:

Use the Platform for unlawful purposes.

Abuse, threaten, harass, or misbehave with vendors, riders, Repeato

staff, support team, society staff, or other users.

Place fake orders.

Repeatedly cancel orders without valid reason.

Misuse COD by refusing payment after accepting delivery.

Manipulate coupons, wallet, referrals, promotions, refunds, or

replacements.

Provide false complaints or fake proof.

Misuse customer support.

Use the Platform to bypass Repeato and transact directly with vendors

to avoid platform policies.

Upload harmful, abusive, misleading, or illegal content.

Repeato may suspend or terminate access for violation of these rules.

Ratings, Reviews, and Feedback

You may be allowed to rate, review, or provide feedback about vendors,

products, services, classes, riders, and Platform experience.

Your reviews must be honest, lawful, relevant, and not abusive, defamatory,

fake, promotional, or misleading.

Repeato may moderate, remove, or restrict reviews that violate policy, contain

personal information, abusive language, false claims, spam, or irrelevant

content.

Communication Consent

By using Repeato, you consent to receive communication through SMS,

WhatsApp, phone call, email, push notification, and in-app notifications for:

OTP and account verification.

Order confirmation.

Delivery updates.

Subscription reminders.

Payment updates.

Refund updates.

Customer support.

Service updates.

Offers and promotions, where permitted.

You may opt out of promotional communication where applicable, but

transactional communication may continue for active orders, payments,

subscriptions, and account-related matters.

Privacy and Data

Use of your personal information is governed by Repeato’s Privacy Policy.

Repeato may share limited customer information with vendors, riders, payment

partners, support providers, and service providers only for order fulfillment,

delivery, payment, support, legal compliance, and Platform operations.

No Liability for Direct Dealings Outside Repeato

Repeato is not responsible for any transaction, payment, delivery, service,

class, product, discount, refund, promise, credit, replacement, or dispute

arranged directly between you and any vendor outside the Repeato Platform.

Any direct dealing outside the Platform is at your own risk.

Platform Availability

Repeato will make reasonable efforts to keep the Customer App available, but

we do not guarantee uninterrupted or error-free service.

The Platform may be unavailable due to maintenance, technical issues, internet

failure, payment gateway issues, cloud service issues, security incidents,

upgrades, or events beyond our control.

Limitation of Liability

To the maximum extent permitted by law, Repeato shall not be liable for:

Indirect, incidental, special, punitive, or consequential damages.

Seller-side quality issues unless directly caused by Repeato’s proven

negligence.

Customer unavailability, incorrect address, or society access

restrictions.

COD collection disputes.

Society Vendor delivery, delay, handover, quality, service, class, or

cash disputes.

Private transactions conducted outside Repeato.

Payment gateway, bank, UPI, cloud, SMS, WhatsApp, or third-party

service failures beyond Repeato’s reasonable control.

Misconduct of independent vendors, service providers, tutors,

trainers, riders, or third parties, except where legally attributable to

Repeato.

Where liability cannot be excluded, Repeato’s maximum liability shall be limited

to the amount paid by you for the specific order giving rise to the claim, unless

applicable law requires otherwise.

Suspension and Termination

Repeato may suspend, restrict, or terminate your account if:

You violate these Terms.

Fraud or suspicious activity is detected.

You misuse COD, wallet, coupons, refund, or support features.

You abuse vendors, riders, Repeato staff, or other users.

You provide false information.

You repeatedly violate Platform policies.

Repeato determines that your continued access is harmful to the

Platform or other users.

Grievance Redressal

For any complaint, grievance, or legal concern relating to the Platform, you may

contact:

Grievance Officer: Mrs. Richa Rathore

Designation: Chief Executive

Email: support@repeato.in

Address: A704- Chaitanya Vihar So., Dutta Nagar, Thergaon, Chinchwad, Pune

For order-related issues, customers should first raise a complaint through the

in-app support channel or support contact provided on the Platform.

Changes to These Terms

Repeato may update these Customer Terms from time to time. Updated Terms

will be posted on the Customer App or website with the revised effective date.

Continued use of the Customer App after changes means you accept the

updated Terms.

Governing Law and Jurisdiction

These Terms shall be governed by the laws of India.

Subject to applicable law, courts located at [Insert City and State, e.g., Pune,

Maharashtra] shall have jurisdiction over disputes arising from or relating to

these Terms or the Repeato Customer App.

Customer Acceptance

By using the Repeato Customer App, you confirm that:

You have read and accepted these Customer Terms.

You agree to Repeato’s Privacy Policy and Cancellation and Refund

Policy.

You understand that vendor-listed products, services, classes, and

subscriptions are primarily fulfilled by the relevant vendor.

You understand that COD collection is the responsibility of the vendor

or authorized collector, not Repeato, unless expressly stated

otherwise.

You understand that Society Vendor orders are primarily transactions

between you and the Society Vendor.

Use these acceptance checkboxes in the apps:

Customer App:

“I agree to Repeato’s Customer Terms, Privacy Policy, and Cancellation &

Refund Policy.”